Old rule-based chatbots often frustrated people with their rigid conversations. Today, AI and NLP make lifelike conversations with AI possible. Rule-based bots run on a simple machine learning method called pattern matching, so they rarely remember earlier chats. They only answer questions they were trained on, which means you must use the exact words they expect. As a result, chatting with them feels slow and unnatural.
New-generation chatbots have left that behind. NLP and AI have advanced to the point where talking to a bot feels as natural as talking to a person. These bots carry information from one conversation to the next and learn as they go. In short, they are smart.
According to Convince & Convert, 32% of users want friendly, warm replies in a chat. A chatbot backed by natural language processing can deliver exactly that kind of experience.
A chatbot with a brain: the workbot
The first step to a smart chatbot is a “brain” with NLP abilities. But what is NLP? Simply put, it is a branch of AI that helps computers understand natural human language, so people and machines communicate better. Your chatbot’s brain works with these building blocks:
- Utterances: the different ways a user expresses a specific intent.
- Intent: the meaning behind the words a user types.
- Entities: key details for the intent, such as dates and locations.
- Context: saves and shares details across a session.
- Session: one conversation from start to finish, even if it is interrupted.
The NLP brain links thoughts, language and learned patterns to specific outcomes. It keeps learning, so it grows smarter over time. This self-learning ability makes the chatbot more effective the longer you use it. Read more about why this matters in fixing scripted chatbot conversations with a “brain”.
What conversational AI and NLP can do
Deliver the best customer experience
Gartner says that through 2028, the way people experience the digital world will change significantly. Conversational platforms are changing how people interact online.
People connect, buy and talk with brands across many devices. So fast, accurate information becomes a priority, along with excellent service. NLP makes sure a chatbot’s conversations are accurate, personal and as human as possible. An NLP chatbot reduces inbound calls and delivers a standout brand experience while keeping customers happy. It also saves money and time, so agents can focus on complex issues.
Transform HR functions
NLP chatbots can automate repetitive, low-value HR tasks. They answer employee questions with remarkably human-like accuracy. NLP also analyses employee responses to reveal how people really feel. It measures engagement and finds patterns of interest across the organisation.
In effect, it acts as a listening tool. HR professionals can even use it to guide decisions on important employee matters. With chatbots handling core HR tasks, HR teams spend less time on admin. They also unlock new ways to automate processes and improve the overall employee experience. See how in workbots for human resource automation.
Offer interactive learning
Conversational AI has become essential in modern education. Nobody predicted the pandemic, and it pushed many institutions to rely on AI as learning went mobile. AI bridges the gap between teaching and learning, while NLP delivers personal, efficient information.
The World Economic Forum reported that global edtech investment hit USD 18.66 billion before the outbreak. It expected the online education market to reach USD 350 billion by 2025.
Conversational AI enables natural dialogue between people and computers, which is key to good learning. With NLP, it understands students’ questions and gives better, human-like answers. In schools and universities, it keeps students engaged and makes learning smoother, anytime and anywhere.
In conclusion
AI and NLP help businesses improve customer experience, understand employees, generate leads and start more conversations. The BotSpice workbot, a chatbot with a brain, is your best option for engaging, interactive and human-like conversations. It raises engagement with interactive workflows and keeps conversations human-centred.
The workbot removes the effort of coding and building your own AI brain. You can adjust the workflow and deploy quickly, so you reach the market fast. Curious to learn more? Reach out to our experts and start your workbot journey. You can learn to build a chatbot in a few hours with this step-by-step tutorial series. Then you can create a workbot that automates your business tasks with ease.