Looking for the best hotel industry software to grow your business? Here are 10 top picks, plus a bonus staff tool, covering PMS, channel management, staff communication and AI guest service.
Key takeaways:
- Automation drives growth: Hotel industry software streamlines check-in, check-out and daily operations.
- Options for every size: From Little Hotelier for small properties to Cloudbeds for 20,000+ hotels.
- AI adds a human touch: BotSpice uses NLP and conversational AI to delight guests and support staff.
- Specialist tools: Hotelkit and Tracktik focus on staff, while innRoad and HotelRunner boost occupancy.
- Try before you commit: Use free trials and choose plans with shorter commitment periods.
First of all, hotel management software can multiply your business efficiency. Hospitality today is all about automation, with easy check-in and check-out. Hotel industry software helps you automate the whole system. It opens your business to many opportunities. And with the right balance of managing expectations and offering amenities, you can be at the top of your game in no time.
AI-powered hotel automation software like BotSpice is at your fingertips. However, other options also solve specific problems hotels face. All you need to do is choose the right one.
The best hotel industry software
1. Hotelogix
Hotelogix is one of the top cloud-based hotel management systems on the market. Hoteliers in over 100 countries use it for its easy interface and usefulness. It comes in nine languages to suit your needs.
Hotelogix handles the end-to-end needs of hotel businesses. Its seamless technology makes it easy to understand the system’s round-the-clock needs, and it tracks activity across the hotel. It also works for serviced apartments, rentals and B&Bs. Best of all, it offers single-window operation and works both online and offline. It is ranked among the top AI-based hotel software tools.
2. Little Hotelier
As the name suggests, Little Hotelier is for smaller hotel businesses. With it, you can handle the daily needs of running your business systematically. You can attract more guests, manage your property well and maintain your website. You can also turn leads into actual sales.
As a result, the app is a great option if you want to take your business to the next level. You can download it to your phone and use it on the go. If you own a small property and want your staff to run it while you are away, give it a try.
3. BotSpice
BotSpice is a new, popular AI-based hotel software that helps hoteliers run their business well. It is designed specifically to multiply the customer experience. BotSpice aims to automate 80% of hotel work, which reduces operating costs. What’s more, it is a marketing tool that lets you showcase your business. Guests can leave feedback in the app, so you can improve your service straight away. You do not even need to download an app to manage bookings and more.
Benefits of BotSpice:
- NLP at its core: BotSpice has natural language processing built into its foundations. Its own “brain” adds polish and personality to your operation, so guests feel delighted and enjoy a human touch when they book.
- Automated HR: Running a hotel well needs a strong HR team, and BotSpice automates it. The web app manages your staff and helps upskill them.
- Scheduling and communication: The software makes it easy to create schedules and start conversations.
- AI customer support: Its chatbot answers guests’ questions and resolves issues on the spot. With BotSpice, you move closer to a fully digital business. You can pull data, spot trends and much more.
- Conversational AI for everyone: Its conversational AI engine answers questions from guests and employees alike.
To see it in action, read about transforming hospitality with BotSpice’s virtual concierge.
4. innRoad
innRoad is an app loved by many, and thousands of hotels trust it to run their business smoothly. In particular, it helps you boost revenue by increasing occupancy. Using SaaS (software as a service), it integrates property management, handles finances and much more.
innRoad’s card processing system lets guests pay their bills directly to the hotel. Many users report higher rates and occupancy after adopting it. There are no hidden costs once you sign up. The app is also mobile-optimised, with surge alerts, performance reports and more to help your business grow. This award-winning software releases new features regularly to keep you up to date.
5. HMS by HotelRunner
HMS by HotelRunner is known for its 100% satisfaction rate. In short, the app shows you everything about your hotel operations. You can track bookings, cancellations, occupancy, demand surges and staff tasks. It is a simple solution at your fingertips, and it costs very little to use.
HotelRunner is a cloud-based management and marketing tool that needs minimal intervention. Set your parameters, and the app runs smoothly, sending you all the updates. It is also a tourism marketplace, so people searching for travel in your area may discover your hotel. As a result, occupancy rises, and your business performs better.
6. eZee Absolute
eZee offers a front desk management system, and eZee Absolute goes further. It is a complete system for managing all your hotel work, and one of the best hotel management systems on the market, with point of sale built in. You can manage several properties from one interface.
Guest data is handled discreetly, and sensitive information is stored so nobody else can access it. It suits hoteliers who do not want a fully automated system but still want the benefits of modern, app-based hotel automation. Try it for your hotel, and you will certainly benefit.
7. Hotelkit
Next, if you want AI-based software, also consider Hotelkit. It is a portal for hotel staff and is very effective at managing internal communication. It connects all your employees on one platform, with daily reports and a task management forum.
When employees are in sync, the hotel performs better. You can post updates or notices for staff. This improves the guest experience, because staff manage their work better. More than 2,000 international hotels use Hotelkit. Its quality is excellent, and it covers your day-to-day hotel needs.
8. Hoteliga
Hoteliga brands itself as a hotel and serviced apartment management app. Its interface is user-friendly, and its YouTube videos help you learn the app properly. It works on iOS, Android and desktop.
Under the hood, the app is PMS-based. It improves communication between employees and lets managers track hotel activities like reservations and revenue control. It supports multiple currencies, so it works internationally. You can also connect it to online travel and booking platforms to attract more guests.
9. FCS cosmoPMS
FCS cosmoPMS comes packed with features. Seamless data transfer makes reservations smooth. It offers a free trial, and you can subscribe if you like the results.
You can add multiple users and assign each a role. In addition, guest forms are customisable, and guest details sit together on one platform. You can also see guests’ past and future preferences. Beyond guest management, it automates housekeeping, so guests never wait for room service. That boosts your image and your business. You can also run weekly or monthly reports to check progress.
10. Cloudbeds
Cloudbeds answers every hotel management need. It is one of the best hotel automation tools today, with an integrated management suite. For example, Cloudbeds covers room assignment, reservation management, accounting, housekeeping and much more. It suits hotels, B&Bs, inns and rentals.
Its automated system lets you handle all your hotel work in one place, replacing many separate applications. More than 20,000 hotel businesses use this cloud-based software. It includes a leading channel manager and a powerful PMS, and it integrates with major travel sites. It is rated among the most preferred tools in hospitality.
Bonus: Tracktik
The value of staff management software cannot be overstated. Your staff run your business, and you want them efficient and dedicated. Tracktik is simple software that helps you keep track of the people who work in your hotel.
In practice, it connects your back office to your front office, making daily work even more efficient. You can install it on Android and iOS devices or set it up on your desktop. The AI tool tracks staff activity while keeping everyone clear on their responsibilities. You also get full help with installing and using the software. Download the right version from the app store.
Conclusion
Each of the apps above solves one problem or another for hotels. But one software is trending right now: BotSpice. It has all the strengths of good hotel software, plus extra benefits like a richer customer experience, which is key to success in hospitality.
As customer expectations change, hotel automation software has become essential. Many big businesses have already upgraded to AI-based software that makes large operations easy to manage. The apps in this guide can help you automate hotel management and get much more from your property.
Admittedly, many more apps exist online, but we chose these based on their reviews. You can always try a trial version to see if an app suits your business. You can also pick hotel software with a shorter commitment period. If growing revenue is your priority, compare these hotel marketing software tools too. So keep upgrading, and keep giving guests the best hotel experience. For more ideas, see the 10 most useful tools for hotels for business growth and 10 hotel technology solutions that can change the future of hotels.